FREQUENTLY ASKED QUESTIONS
Our company slogan, Bold. Sexy. Secure. means that we pledge the following to our valued customers:
Bold: Our products empower women of all sizes by providing merchandise that fits comfortably and beautifully, making you confident, self-assured, and Bold.
Sexy: Our products gently hug the beautiful curves of all women, accentuating the natural beauty of a woman’s silhouette. Whether in your boudoir or under a work outfit, ICU Signature products make you feel like the Sexy woman you are.
Secure: Your information is never shared, sold, or otherwise seen by anyone other than our discreet staff. Your purchases are completely private and secured by SSL encryption. How long will it take to get my order? Most orders ship within 24 to 48 hours and are received within 3 to 5 business days.
Expedited shipments are sent via FedEx or UPS. These are purchases guaranteed to arrive overnight or 2nd day depending on your selection during checkout. Please order expedited shipments before 2 pm.
International orders are sent via Priority Mail International through the post office. Shipments are expected to arrive between 6 and 10 business days after purchase. International rates will vary depending on the country of destination.
For your convenience, we provide the following options for contacting us:
Email: [email protected]
Toll Free Number: (866) 298-0643
Mail: ICU Signature
P.O. Box 5578
Chicago, IL 60680
Our friendly staff awaits your inquiries and will respond to you within 24 hours.
We offer a monthly newsletter to your customers announcing sales and new arrivals. Sign up to receive the newsletter by emailing us at [email protected].
In the rare case there is a damaged, missing or an incorrect item, contact us via email or call or toll free number (866) 298-0643 within 48 hours after receiving your package. One of our friendly customer service representatives will respond to your inquiry within 24 hours. If no attempt is made to contact us within 48 hours of shipment receipt, the sale is final.
We hope our products make you feel Bold and Sexy. If you find that your purchase does not meet your satisfaction, we will gladly accept most merchandise for exchange, refund, or credit within 15 (fifteen) days from the date of purchase.
Before shipping merchandise back, please contact ICU Signature by email or by our toll free number (866) 298-0643.
To protect the health of our customers, we kindly note that the following times are not eligible for return. Except in the case of damaged, missing, or incorrect shipments, kindly note that the following items are not eligible for return:
- Body Stockings
- Body Appliques
- Sale or Clearance Items
Because of the time sensitivity of Holiday Merchandise, kindly note the following limitations when returning or exchanging Holiday Merchandise:
You may only return items within the following dates:
Christmas and New Years: December 25th
Valentine’s Day: February 14th
Saint Patrick’s Day: March 17th
Independence Day: July 4th
Halloween: October 31st
We will reimburse you the same way you paid for your merchandise. If you paid by credit card, we will credit the same.
It will typically take 3 to 5 business days to process a refund or exchange. If five days have passed and you have not heard anything about your refund/exchange request, please contact us at [email protected] and we will respond to you within 24 hours.
The customer is responsible for shipment return expenses.